Contact 1Red: 24/7 Live Chat, E-mail and the Complaint Process

Need help with a poker hand, a payment or your account? 1Red support can be reached around the clock: live chat runs 24/7 from the round button in the bottom-right corner of the site, and [email protected] is answered at all times, free of charge.

The two channels

Getting the best answer

Give your account e-mail and describe what happened and when. For a poker round, name the game and the approximate time of the hand; for a payment, the amount and method. A screenshot helps. Never share your password or a full card number.

What must go by e-mail

Self-exclusion (only from your registered address), account closure and formal complaints must be sent by e-mail; it is also the right channel for changes to personal data and privacy requests. Everything else — game questions, bonuses, a missing payment — is usually fastest in live chat.

Self-help pages

Common answers are on our FAQ, payments page, registration page, bonuses page and app page.

Complaints

Write to [email protected] with "Complaint" in the subject line and include your name, surname, phone number, a full description and the dates and times involved. 1Red confirms receipt within 24 hours, investigates and escalates internally if necessary, and sends a written, reasoned decision within 8 weeks, in English. Disputed game results are decided by the game server's record, and only the account holder can complain.

Beware of impostors

1Red never asks for passwords, verification codes or payments to unlock an account or release winnings. If someone does, stop and report it to [email protected].

Help with gambling

Self-exclusion is arranged by e-mail, and Gambling Therapy and Gamblers Anonymous offer independent support. See our responsible gambling page.

Contact FAQ